Conflict Resolution

by Nancy Vepraskas  - September 8, 2025

It’s time to make the critical shift from leading the business by yourself to leading an organization of people. At P2Excellence, we help you navigate the uncharted territories of organizational growth with clarity and confidence. 

When you're under pressure - managing your own deadlines, team performance, and maybe even personal stress - it’s tempting to let the little things go. A missed deadline. A passive-aggressive comment. A team dynamic that isn’t quite right. You don’t want to make it a big deal. You tell yourself, “I’ll deal with it later.” But later rarely comes.

As leaders, we often delay hard conversations in the name of kindness or practicality. We tell ourselves people are tired, things will smooth out, or we don’t want to add to someone’s load. But unresolved conflict doesn’t go away, it goes underground. And underground tension erodes trust, clarity, and momentum.

Conflict isn’t the enemy. Avoidance is.

High-impact leaders don’t thrive because they’re conflict-free. They grow because they choose to stay in the conversation. Even when it’s awkward. Even when the timing isn’t perfect. Even when they’re managing their own internal stress. Especially then.

Why Conflict Needs You to Show Up

If you lead others, you are not just responsible for results. You are responsible for relationships - the ones that make results possible. Every unresolved tension on your team steals energy from the mission. It clogs communication, compromises creativity, and fuels passive disengagement.

That doesn’t mean you need to confront every small issue or adopt a heavy-handed approach. It means:

  • You notice when something’s off.
  • You ask early and listen well.
  • You create space to name what’s not working.

Conflict resolution isn’t about being the hero who fixes everything. It’s about being the adult in the room who keeps short accounts and invites clarity.

What Keeps Leaders Silent

Often, silence isn’t apathy—it’s exhaustion or uncertainty. You don’t want to make things worse. Or maybe you’re not sure what to say. Or you feel caught between your authority and your desire to be approachable.

Here’s the truth: You can be both the boss and a mentor. You can bring clarity and care. You can set expectations while making room for honest feedback.

You don’t have to resolve everything in one conversation. But you do need to start one.

A Simple Framework for Moving Forward

You don’t need a script. You need a rhythm—a leadership habit of addressing what matters before it festers. Try this:

1- Notice – What’s bothering you or causing hesitation? Name it to yourself first.

2- Name It Gently – “Can we talk about something that’s been on my mind?”

3- Ask – “How are you seeing it?” or “What’s getting in the way?”

4- Re-center – “Here’s what matters most, and how I’d like us to move forward.”

This approach honors both sides and reinforces accountability and partnership.

Why Now?

We are living and leading in an environment charged with competing priorities, increasing complexity, and personal pressure. In that context, small tensions often go unchecked. We tell ourselves we’ll handle it later—but later rarely comes. Instead, silence becomes the norm, and unresolved conflict begins to shape the culture. When pressure is high, it’s tempting to avoid what’s uncomfortable. But real leadership requires us to move toward—not away from—what matters.

Why You?

Because if you’re in a position of leadership, you’re also in a position of influence. People are watching how you respond when things get hard or awkward. They take their cues from what you address and what you tolerate. Whether you lead a team of 3 or a division of 3000, your ability to have honest, timely conversations determines the health of your relationships and the results you’re trying to achieve.


Challenge:

Too many leaders wait too long. They delay hard conversations out of fear, fatigue, or the false hope that things will resolve on their own. But conflict doesn’t fade. It festers. And by the time it erupts, the relational damage is far worse than if it had been addressed early.

Leadership isn’t about confrontation. It’s about connection with clarity. It’s about building a culture where expectations are clear, conversations are normal, and feedback is a tool—not a threat.

If something feels off, don’t wait. Don’t walk on eggshells. Don’t assume it will pass. Step into the conversation with calm resolve and kind authority.

Self Reflection:

Ask yourself:

  • Where am I letting something linger that needs attention?
  • What conversation am I avoiding—and why?
  • Am I leading a culture of clarity, or one of avoidance?

Hack:

Use the “Short Account” approach. Once a week, scan your relationships and ask:

  • “Is there anyone I need to check in with?
  • Anything I need to clear up?”

Start with curiosity, not criticism. You might say:

  • “Can we talk about something that’s been on my mind?”
  • “Here’s what I’m noticing—how are you seeing it?”
  • “What does a good reset look like for us going forward?”

This rhythm builds trust, protects energy, and keeps your team aligned.

When to Consider Hiring a Coach:

If you consistently:

  • Avoid hard conversations and then overcorrect under stress
  • Feel caught between being “too nice” or “too direct”
  • Struggle to navigate team tension, especially across personalities or power dynamics
  • Want to develop a conflict-resilient culture without losing momentum

…then coaching can help you build confidence, skill, and presence in conflict  so you can lead with both clarity and care.

Action Steps:

Staying Human, Staying Clear

When you're feeling stretched, it's easy to react or retreat. But the best leaders resist that impulse. They stay human—curious, empathetic, patient—and they stay clear. They don’t ghost hard issues. They don’t dramatize. They just engage.

You don’t have to be perfect. But you do have to stay in the room.

Let that be your September leadership practice:

Don’t wait for the perfect moment. Don’t wait for the tension to disappear. Start the conversation. Not with blame, but with brave clarity.

Because what you ignore becomes the culture. And what you address becomes the standard.

I Believe In You

Leading through conflict isn’t easy. It takes courage to lean in when everything in you wants to step back. But the very fact that you’re reading this means you care - about your people, your team’s health, and the kind of leader you’re becoming.

You don’t need to have the perfect words. You don’t need to fix everything in one conversation. You just need to be willing to go first and to create space for clarity, connection, and forward movement.

You’re not alone in this. Every strong leader you admire has had to build this muscle. And you can, too.

Start small. Stay honest. Keep showing up.

You’ve got what it takes. And the work you're doing—especially the uncomfortable work—matters more than you know.

And I believe in you,

Join the Conversation

Let’s continue this discussion on LinkedIn. I’d love to hear your insights, experiences, and successes (or stumbles) as you strengthen your Emotional Intelligence.

Please Spread the Word

We’d love for you to refer Tuesday’s to other leaders in your network. Please share this post and encourage your colleagues to subscribe.

Here’s to a month of clear, impactful communication together! 

Nancy Vepraskas

Nancy Vepraskas is a recognized expert in leadership performance, employee engagement, and culture building. Specializing in the people side of business, Nancy guides leaders in activating change, optimizing talent, and improving processes and strategies to achieve business goals. The results include happier, more motivated employees; heightened customer commitment; and improved bottom-line performance.

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